Originally Posted by
ibmffx
Hey guys I'm trying to get a refund for a flight I booked for my girlfriend to go to Turks and Caicos. She lives in Vietnam and was denied her transit visa through the US which was a layover on the way to Turks and Caicos. As soon as the visa was denied I cancelled the flight and received it in future flight credits. The issue is those credits are useless as she lives in Vietnam. I'm trying to get a full refund, partial refund or even transfer those credits to my name. What are my options?
Read the fare rules. Some fare rules specifically allow for a refund if a visa is denied.
Alternatively, FFC can be used on partner airlines in some cases. Can she fly through Europe, or Mexico or Canada, instead of through the US? Or, is there another destination you could visit together?
If none of that works, you'll basically just need to call UA and plead your case. They can turn it into an Electronic Travel Credit that can be used by anyone; they just typically won't.
Originally Posted by
IAH-OIL-TRASH
May be out of luck unless a fully refundable fare was actually purchased.
Unfortunately, that may be true.