I am having issues too. I tried to reply to the other recent post on here regarding this and it didn't post. I was given the runaround by 2 chat agents, on whats, and via the missing miles form submitted. Now they havent replied for almost 2 hours on twitter after I gave them all the info.
They finally replied on twitter after 9 hours and said The miles should reflect in my account in 2 days. Twiitter has been the only place I get any real results with them and talk to people who know what they're talking about.