Originally Posted by
Aussienarelle
I am glad you are safely asleep.l and hope the ill passanger is okay.
It still amazes me how manual the process is for hotel and meal vouchers when there is a delay/cancellation. I have been on enough of these flights to know what is going to happen. I understand that finding staff for the unexpected event can be difficult but the process should be more automatic. As passangers deplane provide the hotel and meal voucher and direct them to the transportation for the hotel.
As to the cost and who pays I had assumed this would be an insurable risk but I actually do not know.
Safe travels to Australia, and loved how you said they did not speak Aussie. A common occurrence in my world! Well except in Australia and i do mot love there.
The last time I had a hotel/meal voucher situation, they were having people go through the app to get the vouchers. I can't remember if they had to trigger something manually, but it seems that could be done for an inbound diversion before the plane even lands. I always thought that the hotel voucher process was mostly about finding hotels with any space, then doling that out. I, like the OP, simply booked my own hotel and ignored the voucher for a La Quinta inn (business trip, so work would pick up the hotel costs).