Thank you Aussienarelle . Actually most of the UA back end worked - the hotel vouchers and meal vouchers also arrived via email, along with a Lyft voucher. And then the customer care email offering $500 or 25,000 miles. But a first time flyer or nervous traveler might get stressed because the tech isnt coordinated. The ph app for example still thinks were in the air and tells me were going to land in MEL in just over 6hrs!