[QUOTE=ESpen36]I just spoke with a very friendly agent at the PLT desk who confirmed for me that AA no longer has a separate "desk" for GLD/PLT members. Instead, GLD/PLT members simply are given higher priority on the call list and the calls are sent to regular AAdvantage agents. So now the list looks like this (I think):







I retired with AA last year and worked AAdvantage for many years. We always took Gold/Platinum calls. There was never a separate desk for each, just separate numbers. AAdvantage agents took all regular, Gold & Platinum (with a I might add)