Originally Posted by Keldin

Our last couple of journeys through LHR we have encountered a bizarre new policy when using wheelchair assistance. I travel with someone who needs the wheelchair assistance to get through the airport but who also needs me to accompany them. Lately whenever they have used the multi-seater buggies they have refused to allow me to accompany them in the buggy as I am not booked for assistance. These are always used when arriving and sometimes when departing on being collected from the lounge. This leads to much unpleasantness and stress for my travel companion until we either eventually win out or have to go it alone.
The only solution it appears is that I now have to unnecessarily book wheelchair assistance for myself when using LHR. Does anyone have any suggested solution for this problem other than booking us both with assistance? Their service is the most horrendously and incompetently run of any airport I've used so I would rather not put any more strain on it than is needed.