I've had this for over 6 months. I try to login, get a meaningless error message. Go through the "reset password" process, but when I enter a new password, get a "we cannot log you in. Try later" or something similar. Of course trying later doesn't help. I suspect my account has been locked for some reason, but there's no functioning way to contact any kind of helpdesk. I've given up until Iberia do a major overhaul of their IT, which is long overdue, and hope that clears things up. I've tried using the Spanish version of the website, but doesn't help.