Saudia refunds
Does anyone have experience with refunds from Saudia? I am booked on a domestic flight with SV, and they have changed the date of my flight from 12 December to 14 December, which does not work for me. On their website, they still sell a flight for 12 December. Same flight, but different departure time, which would work well for me. But when I call their call center, they tell me that there are no seats available on the flight. I have called five times already. Now, I am tempted just to book a new flight even if it is slightly more expensive, and ask for a refund of the other flight. But I recently had a refund experience for a voluntary cancellation with SV that makes me hesitate. I had to go through several hoops (ask for EMD, try refund on the website, which does not work, call again, send it to an email address, from which I have neither gotten a response, nor seen the money after three weeks of waiting). Therefore, I fear that I will just pay for an additional ticket, but not see the money for the original ticket. Any advice?