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Thread: Long hold when calling
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Old Oct 14, 2023 | 3:22 am
  #110  
Thai-Kiwi
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Originally Posted by ps107
Why does the ability to change online seem to so readily disappear? I've got what I imagine is a very straightforward AKL-SIN-AKL non-codeshare, flexi, booked on Air NZ website but won't let me change or cancel online.

I had hoped calling on election night would result in a quick connection but gave up after 45 minutes. Might try again during the All Blacks game tomorrow morning.
Has there been any previous adjustments to this booking? That sometimes seems to 'lock out' being able to do anything online subsequently....
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