Originally Posted by
Schwann
OP has already confirmed the cancellation is/was 2359 last night. There is no need to call when the rate (and cancellation button) is in the app.
Although I agree it is always wise to check the cancellation for each redemption you book. I remember someone here had an issue with a non-refundable booking in Doha during the World Cup.
Indeed, not all points bookings are flexible. Read the details.
In any case, if you can’t cancel in the app that is usually the sign it is non refundable.
Globalist