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Thread: Refund due to medical or compassionate circumstances?
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Old Oct 12, 2023 | 10:58 pm
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redvelvetmartinis
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Originally Posted by Hoppas
I booked a ticket with SQ - in Class D.

I misread the terms of the ticket and when I cancelled it SQ only refunded AU$166.25.

This is what the cancellation email detailed:

Refund breakdownAUD
Fares refundable4,350.00
Taxes and surcharges refundable166.25
TOTAL4,516.25→
Cancellation fee4,350.00
Total refund166.25

I noticed on the SQ website that there is a page for requesting a refund due to medical or compassionate reasons.

Has anyone had successful experience with this? Otherwise I think I may have made a very expensive mistake!
Yes, you can do that - but you will need a letter from the doctor saying that you were unfit to fly. IME, SQ has been pretty accomodating in offering full refudns, both for cash and miles, when there is evidence of a medical issue.
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