FlyerTalk Forums - View Single Post - Ed Bastian on Q3 results today
View Single Post
Old Oct 12, 2023 | 10:06 am
  #1  
FlyBitcoin
30 Countries Visited
1M
80 Nights
5 Years on Site
 
Join Date: Dec 2018
Location: DL Hub Captive x 2
Programs: Delta DM 1M Miler, Alaska Platinum, Marriott Lifetime Titanium, HHonrs Diamond
Posts: 1,914
Ed Bastian on Q3 results today

Looks like the secret word for Ed today was "premium". He said it 4 times in 5 minutes.
  • We have "premium" which is driving the strength of the business. Our consumer is more on the premium end.
  • We have international that is gangbusters.
  • Corporate travel is coming back meaningfully (10 points of share) in the last 30-45 days.

The SkyMiles backlash... "We are reconsidering and rethinking how to do this." "Too many changes at one time". "People love the brand. They love their loyalty and they were hurt." "We have more premium customers than premium assets".

Interpretation... this is the policy and it's staying. Anything they "walk back" will just be temporary for a year at most. Even though we are a "premium" carrier, you guys aren't "premium" to us unless you massively overpay for it. Wish he was asked about the Jet Blue and Alaska status matches of their "premium" clientele.
They will not see the drop in AMEX revenue until next quarter. That one will be interesting.
Nothing he said has made me want to hold my plans and keep my DL AMEX and/or wait for the walk-back.

FlyBitcoin is offline