Originally Posted by
fairhsa
Anyone know the answer? I have 40 D$ expiring on 6 November. I have no status or anything. I wanted to use them for a stay at the parkroyal beach road in Singapore on the 21st December - but there doesn't seem to be any way to do that. If I wait until i checkout, they will be gone! Anybody know the answer? (I will only stay there if I can use them).
Hi
fairhsa,
Thank you for reaching out to us. We are dedicated to continually enhancing our programme to provide the best possible experience for our members.
To answer your question, it won't be possible to use your D$ for your December stay if they are set to expire on November 6th. To ensure you can redeem your D$ before they expire, you would need to plan your stay before the 6th of November.
However, if you find yourself in Dubai before November 30th, 2023, you can take advantage of our Earn & Spend D$ offer, which allows you to dine at four participating restaurants at Anantara The Palm Dubai Resort, even without booking a night's stay. For more details, kindly visit the following link:https://www.ghadiscovery.com/dine-and-go
Additionally, you also have the following options:
- Donate DISCOVERY Dollars (D$) – you can donate D$ on these GHA DISCOVERY channels: ghadiscovery.com and the GHA DISCOVERY mobile app, and can choose if you want to donate D$ to one of the philanthropic themes displayed on the GHA DISCOVERY channels or a specific charity supported by GHA hotel brands. If you donate D$ to a philanthropic theme, GHA DISCOVERY will equally split the D$ amountdonated between all charities in that theme, and if you donate D$ to a specific charity, the entire amount will be donated to that charity.
- You can transfer your DISCOVERY Dollars (D$) to another member.
Originally Posted by
TravelinSperry
Worst loyalty program I've ever seen. Had a stay in Dec 2022... D$s are already expired. They don't even last a single year. In fact, 1/2 of my $s expired 3 mos after my stay and the other 1/2 6 mos. What kind of loyalty program is this? Blech
Hi
TravelinSperry,
Thank you for reaching out to us, and we sincerely apologize for any inconvenience. Typically, the expiration date of your D$ is determined by your current tier status:
Silver level - Expire in six (6) months
Gold level - Expire in eighteen (18) months
Platinum level - Expire in twenty-four (24) months
Titanium level - Expire in twenty-four (24) months
In the event of any discrepancy in the information provided above, we request you to contact the DISCOVERY Customer Care team with your membership number, as this will enable a thorough investigation into your query. We're committed to resolving this issue and providing you assistance at the earliest.
Originally Posted by
mabff
Hi GHA_Insider, I recently have booked a stay at Tivoli Avenida Liberdade Lisboa via Amex FHR for a stay in November. I have contacted the hotel to inquire about my benefits and options and received the response that GHA benefits will not apply. Here is the conversation:
- Hotel: Kindly note that as the reservation is made with the AMEX benefits, the GHA Discovery benefits will not be applied.
- Me: I am especially worried by your statement that GHA Discovery benefits will not be applied. Does it mean that the stay will not count towards Discovery program?
- Hotel: We would like to apologize for this inconvenience and kindly inform that unfortunately it is not possible to use the benefits from both programs, since they have different policies.
I wonder if you can comment on this conversation? In particular, I am interested, if staying there will count as my third brand (I have stayed at Kempinski and NH Collections this year) and if I will be able to use my D$ to cover incidental charges, though of course an extra upgrade will be approeciated (I am GHA Titanium).
Hi
mabff,
Thank you for your query. We kindly wish to inform you that only certain properties affiliated with Kempinski, Anantara, ASMALLWORLD, Capella, Lungarno, and NH, which participate in FH&R, have made the necessary adjustments in their systems to recognize bookings as eligible. This enables you to redeem D$ during the checkout process and enjoy the full array of benefits that come with your Titanium membership.
In the specific case of Tivoli, it regrettably does not qualify as an eligible booking. As a result, it will not count as your third stay, and the option to redeem D$ during the checkout process and access the full spectrum of benefits associated with your Titanium membership is unavailable for this particular stay.