Originally Posted by
fumje
Not sure if this is actually shenanigans, and the "$ + miles" statement might have been lost in translation, but based on the available data surely seems like something went wrong. I would write in to complain.
As minor consolation, at least she should have no Y seatmate, from looking at the seat map.
Yes, I guess that is better than nothing. I was able to speak to her and she mentioned that she spoke with the purser and he spoke with the gate agent and gate agent kept saying her ticket, and I quote, "did not meet the threshold of being upgraded, there are 4 other 1Ks that did not get upgraded." 100% Bizarre. Another head scratcher is they kept saying that upgrades work for domestic tickets not international. Has there been massive turnover of the gatestaff in london? They have been highly competent when I have had to deal with them previously. It was also my understanding that upgrades are processed by the computer? Can a gate agent intervene in running the list? An hour before boarding, there were 15 or so on the upgrade list so i dont understand how some can be processed and others left off?