Originally Posted by
rylan
Unfortunately sounds like a typical Marriott IT issue and their helpless customer support agents. Amazing how they have such a dysfunctional system that it locks out customers for 5 days on a whim, so you can't even make new reservations in your account or view/edit/cancel existing reservations etc.
Alas, I'm not amazed at all. The Marriott "system" is terrible at resolving anything that isn't part of their scripted responses.