Originally Posted by
cauchy
When I did this a few weeks ago, they had to "secure the line" before I gave them. I assume it's disabling the voice logger for a short period, to make sure they don't keep the card number and CVV longer than allowed by the card company.
Correct.
Sometimes the agents forget to do that and we have to go in and delete the calls completely if that occurs. It's rare though as it's drummed into them to do it during training.