when I worked for BA up to very recently the policy was: customer types in card number and cvv…the operator doesn’t see it….if the customer says over the phone number.any card details the call is deleted…this is company wide.
Originally Posted by
anotherpax
From my understanding payment cards have to be stored securely and processed in a secure manner.
Handing over card details in their entirety where an agent could duplicate them does not constitute secure.
Please do correct me if I’m wrong