Originally Posted by
dnbn
We contacted LOT about preemptively finding an alternative but they always said that as long as out flight is not cancelled they cannot do anything. We have just received a cancellation notice from them (TLV-WAW(-EWR) on October 15). We immediately contacted LOT by phone and they declined any re-booking on another airline. Our only option is a refund.
In the last few days we had backup bookings on UA and LH that also fell through.
Reprehensible attitude from the airline here
but am I surprised? Possibly
not. They are basically showing next-to-nil flexibility in such calamitous circumsances by enforcing the same
unwritten (LOT-specific) rule that applies to rebooking further to disruption and namely (in most if not
all cases): LOT services only, taxi+hotel in WAW (
if in WAW,
left to your own devices otherwise), forget partner airlines (let alone other carriers).
G