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Thread: Capital One points transfer security delay issues.
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Old Oct 11, 2023 | 4:01 am
  #63  
DDurm
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Join Date: Jun 2015
Posts: 43
I got a confirmation pop up when I transferred from Capital One to Cathay. Kept waiting for points to appear at Cathay for an award I needed to book ASAP. - NADA

Finally checked into my Capital One account and it was locked, ZERO notification - no email, no phone call NOTHING!!!!!!!!!

Called them. No apology, no nothing, except being treated like a criminal. Had to send my drivers license picture.

Will miss the award now and have a bunch of points trapped at Cathay. . No time line given for resolving. Should have transferred AMEX.

This is the message I got from Capital One when I did my transfer


Complete incompetence.
Takeawy - Capital One points are useless, use AMEX
Transfer AMEX points all of the time - NEVER AN ISSUE

Anyone have any success in stopping a transfer stuck in security fraud hell?

Apparently it will take two weeks and my award will be long gone and I will have thrown away 224,00 points.

Really unbeleivable.
Last edited by mia; Oct 11, 2023 at 7:53 am Reason: Combine consecutive replies.
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