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Thread: Some "ANA" flights are now operated by "Air Japan", impact / options for UA flyers?
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Old Oct 10, 2023 | 12:04 pm
  #34  
Kacee
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Originally Posted by abbydancer
SFO to EWR on a 777. We booked Premium Economy. When they switched it to a 757, they downgraded us to economy (seats weren't even in Economy Plus, but I could have fixed that. Seems to me they should have upgraded us to business, but that's just me.
Did UA give you a refund of fare difference? They owed you that, and should also provide customer service compensation.

Note that you can always ask to be moved to a different flight with a PE cabin when this happens.
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