Not sure when you had registered the first time, but the system will need you to manually enter 1 time after registration I believe.
Originally Posted by
GinFizz
I ended up re-registering for e-channel (at desk #24), but for some reason the system would not let them enter my fingerprints (only photo and thumbprint) - so likely to have the same problem next trip
.
The eChannels I used only require a thumbprint for the 'door' to open.