Originally Posted by
edyang
That's sort of the problem. It shouldn't take researching threads on a message board to figure out how to get hold of customer service.
They need one toll free number for US/Canada passengers.
Less money spent on Hello Kitty, more money spent on customer service basics.
Researching = searching for existing thread to see what others have said
They still have 1-800-695-1188, right? The problem is getting someone to answer it
My understanding is that JX is taking many of its employees and there is the general labor shortage everywhere. Still, there is no excuse for them not fixing this problem.