Originally Posted by DJ_Iceman

That was my wife and I this past weekend--probably our one and only trip to NYC so we went full tourist and booked the Times Square EDITION. Paid for a premier balcony suite, which is $200 more per night for a balcony suite above floor 25. I'm Ambassador and the only room request in my profile is "high floor"; was in contact with the hotel in advance and discussed how I knew I wouldn't get a room upgrade (the only higher category was the exorbitant penthouse suite which actually got booked anyway), so please put us on as high a floor as possible. Ended up in room 3107, so not even in the top half of the "premier" floors.

The good:
- The location is literally right there on Times Square, so we were able to watch the craziness all day and night from our balcony. Marriott has Times Square locked up with the Marriott Marquis, Renaissance, and W (didn't look open?) also right there. I suspect the EDITION offered a little bit of respite from the energy outdoors compared to those other properties which looked huge.
- They did put a nice, complimentary welcome amenity in our room with a hand-written note, bottle of prosecco, and chocolate orb.
- Front desk clerk thanked me for my Ambassador status and said if we wanted a welcome cocktail later to stop back by the front desk and they'd set us up with one at the lobby bar.
- Terrace and Gardens restaurant offered generally nice atmosphere, food, and service for breakfast, brunch, and dinner. Room service lunch was delivered promptly and was tasty, although was padded with the highest delivery fees I've ever seen.
- The bed, bedding, pillows, and towels were wonderful.
- The gym is large with plenty of clean, modern equipment.
- It was quite rainy on Saturday, and the doormen handed out complimentary umbrellas to guests departing, then collected them when you returned. I know this is something you can usually expect at an upscale hotel, but we weren't sure if the EDITION would.

The indifferent:
- As another posted said, the main lobby is on the 10th floor but this is not obvious when entering from street level.
- There are two elevator banks--one gets you from the street up to 10, the other is from 10 up to the guest rooms, so coming or going you need to take two elevator rides but the elevators seemed efficient and there was only a long wait once or twice.
- We didn't have a car, but if you do beware that the hotel offers no parking, self or valet.
- $35 daily "amenity fee" includes $35 F&B credit so at least it's not a total loss.

The bad:
- At check-in, found a dirty sock and a used tissue on the floor, making us wonder how thorough the rest of the housekeeping was.
- Despite confirming it in advance, they forgot turndown the service the first night. Spoke to the front desk the next day, they apologized and promised it would be done the second night, and it was (although it was the minimalist definition of turn-down, basically just swapping out used towels for new ones--no literal turn-down which I know is silly but elegant, no pillow chocolates, no turning on the TV to a channel with light music).
- As others have said, the noise from Times Square is frenetic and absolutely came up to our 31st floor room--it's like the windows were made of tissue paper for all the soundproofing they offered. Luckily the front desk has earplugs (we asked and got some), and the curtains at least block out enough of the light from outside to make sleeping possible.
- This had to have been the smallest suite I've ever been in at a full-service hotel. As others have said, it's really just a mini-suite or slightly larger regular room. It's my fault for not more closely studying the room dimensions in advance so I could have properly set expectations, but they really shouldn't call this room type a suite.
- We took the front desk up on the "complimentary welcome cocktail" offer; after being seated in the lounge and ordering our drinks, it took almost 30 minutes to get them ("Sorry, the bar is a bit backed up.") so we had to carry them with us downstairs to the Terrace and Gardens restaurant so as not to miss our dinner reservation time. My wife ordered the signature old fashioned, which was the most watered-down, un-tasty cocktail either of us has tasted in a long time--had we paid the menu price of $25 for it we would have sent it back.
- We had booked a limo service through the hotel's concierge desk to take us from the airport to the hotel, and then back to the airport. Instructions were that the limo driver would meet us at baggage claim with our name on a sign, but there was no one there. Was getting ready to call when I got a text from the driver saying he was running late and to go upstairs to a certain door number for pickup. Okay, but for a $300 trip I expected a little better service. Return trip to the airport was worse--we had booked the limo for a 2pm pickup at the hotel. You guessed it--no car. The driver texted that he was running late and that traffic was awful--uh, yeah, we know! That's why we booked a limo so we wouldn't have to stress about getting to the airport on time! He finally showed up about 40 minutes late--again, this trip cost $280 so I would have expected them to account for all the variables to get there on time. We made it to the airport okay and made our flight, but timing was tight and it added stress that we thought we were paying to eliminate.

The bottom line:
NYC is an amazing, energetic, fun city and I can see why it's so popular. That being said, I doubt I'll be back as it's just not my vibe. If I did need to return to NYC, I definitely wouldn't stay at Times Square again--I'm glad we did and that we experienced it, but one-and-done works for me. And if I *had* to stay at Times Square for some reason, I'd likely try one of the other Marriott properties as the EDITION didn't impress me enough to make up for the noted shortcomings.