That seems like the Florida Panhandle in general here days- less friendliness and professionalism in so many a customer-facing position (though at least the folks at my local Publix are still good). I think it’s a combination of an extremely tight labor market that still pays wages that assumes housing costs are still what they were in 2013 so the ‘good employees’ can’t afford to take the same jobs they used to- or are having to ork a second job to make rent and are burning out- and a general increase in entitlement and unpleasantness in the tourists we get around here grinding down the employees who used to be good until they’re just as bitter their coworkers.

The ramp worker situation was screwed up enough at VPS this summer that we actually had a station manager come on the pa by the baggage carousel and ask for grace because she only had 3 of the ramp workers she needed that night when 17 was her ‘fully staffed’ level as she reminded everyone to make their Bags On Time claim. Bags eventually came to belt 45 minutes after the door chime. As you don’t normally get someone in charge admitting that kind of labor issue to customers, it was like a plea for help that we were, I dunno, write Delta and ask them to up pay so they could authorize pay somehow to at least hit half staffing levels on a regular basis.

This makes it even weirder because VPS is contract under the wing (and I suspect over the wing as well) she as encouraging people to take an action that was actually costing the contacting company money.