Originally Posted by
dcstudent
Also, keep in mind Unifi was DAL Global Services until 2018(?). It's now jointly owned with Delta maintaining a minority stake. I imagine Unifi employees don't get as good pay or benefits as DAL employees.
From what I can tell Unifi has gotten much larger and worse since Delta sold 51%. They got a lot more business with other airlines because they pay very little and bid the lowest. They are literally running Spirit flights alongside Delta flights in some places. Maybe the agents forget which customers they are dealing with at times 😆