Originally Posted by
pps197
Thanks omk298 - does your advice apply only to my 2nd cliam where I have had no reply at all, or also to the one where I don't agree with BA's refusal to compensate ? Thank you.
You can go to CEDR after 8 weeks if you have not heard from BA or don't agree with what they have told you. As explained upthread, it's best to get the CEDR process kicked off sooner rather than later.