Originally Posted by
corporate-wage-slave
I remember the lights going out of service at Grenada. But that can't be related to your LAS flight. Ask them to confirm it's their final answer and then go to CEDR.
Thank you for your quick reply (to my post #2008). I presume the point about asking BA to confirm "final answer" is to meet the conditions for going to CEDR (I have to admit all this stuff is unfamiliar to me!). My practical concern is that since it took BA 3 months to reply initially, who knows how long they will take to reply to any follow up question ... so I may get stuck in a loop ?. Should I mention CEDR or just literally ask if this is their final answer? Should I be saying I don't agree? [apologies these must seem like silly questions!]
I have another claim in "progress" - a subsequent flight LAS-LGW that I took the next day was delayed many hours which I thought was also a simple claim. For this, should I simply go straight to CEDR now because of no reply after 14 weeks?