FlyerTalk Forums - View Single Post - Marriott rep: We have no IT Dept.

Oct 8, 2023 | 8:25 am

#6

yscleo

Join Date: Apr 2007

Location: Toronto, Ont., Canada

Programs: Marriott Titanium; Aeroplan E25; IHG Gold; Best Western Diamond

Posts: 2,494

Quote:

Originally Posted by margarita girl

Sounds a lot like this, which means it will be 4 days.

PSA: Marriott 2FA/OTP - Major Issues (4+ Day Lockout No Support) - FlyerTalk Forums

It does sound like that.

So Marriott really screwed up the 2FA implementation, and some how locks people out for 5 days.

The Marriott reps have no clue, and the first thing they do is to send a password reset link. Then they BS around, tell you there is system error, they can't do anything, and wait 48 hr or 5 days. Hopefully the system automagically fixes things.

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