Checked in this afternoon. I didn’t use OLCI as I had two reservations (one points stay + one FNC redemption) and wanted to talk to desk agent to make sure these were recognized and wouldn’t have to move rooms. No issues and they made a note in the reservation to handle when points stay ends to keep me in the same room and process the check out/check in without having to do anything myself.
Check-in took longer than expected with 6 agents working the desk. Status was recognized and my stay details reviewed. Was pre-upgraded from the standard terrace room points redemption the day before check-in to ocean view room. Agent confirmed it was “partial” ocean view. 7th floor room in the Haleakala wing was assigned. An upgrade offer of $300/night for Napua room was offered (I don’t think it was described as an ocean view Napua room). Was really on the fence, but decided to decline. Our view is fine for the limited time we will be in the room during the week.
Doesn’t seem very busy. Early evening my kids were enjoying an empty pool.
Humuhumu closed (don’t recall if it was mention earlier in the thread or not). Only other signs of active Reno work was around spa.
feel free to ask questions. I am here all week and happy to contribute to the FT community.
Originally Posted by
teammjs
Please update how busy it is and any upgrade-- we'll be arriving the Monday after next weekend
So, I've noticed the same thing you have. There's no way it's a true sell out, because I've been checking room types for fun every other day the last few weeks, and either the day before (or two days before), they had like 12 different rooms available from cheap to ultra-expensive. You can't convince me that only about 10 days out, every room type just suddenly sold out.
I'm speculating they are under either a) some staff level restrictions due in part to the Maui fire-- drop of tourism and maybe employees impacted-- and they are cutting off the occupancy at a certain level regardless of the room types booked, or b) they just decided to do some major construction projects and want less guests.
I understand some folks with airfare already bought have likely shifted from West Maui to South Maui, but maybe my OCD of checking regularly and seeing a sudden "sell-out" a opposed to a gradual sell-out might suggest getting a free upgrade could still be a possibility.