Originally Posted by
gophish11
- Attentive FAs that seem to enjoy (or at least not resent) their work. I've had some flawless crews, but there's no excuse for how bad it can sometimes be. I don't need white glove service, but I'll take an AS or WN flight attendant any day of the week. Consistently offering PDB, a proactive refill or two, and clearing plates and trash - that's the only thing separating AA and most international carriers from a service standpoint, but it does make a big difference to the pax experience.
Does AA require (or intend to implement) a specific training programme for Flagship FAs? I find that when airlines tend to do these J/F oriented programs that standards are more rigidly adhered to and customer outcomes tend to at least be more uniform, if not also better.