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Thread: Long hold when calling
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Old Oct 6, 2023 | 7:41 pm
  #106  
bce1
30 Countries Visited
40 Nights
2M
15 Years on Site
 
Join Date: Aug 2009
Location: NZ
Programs: NZ*E, QF-G, EK-P
Posts: 779
Another data point.
I have a problem with Monday flights booked myself. 2 hours on hold so far. no offer of call back. hostage to them really.....
Already emailed CEO once last time this happened.
As a side note, I rang Tandem with a problem and spoke to someone in less than 30 seconds and instantly sorted. Also interestingly she could see R class.
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