Originally Posted by Dave510

Doesn't seem like everyone wants to spend 2 hours watching it, so the summary of the relevant points made by Mark Nasr (about these tools):
1. Search/scrape tools started off as free passion projects. Those come from a good place, but have bad consequences (e.g. places burdens on Aeroplan and partners IT system, enables points brokers)
2. Search/scrape tools that then start charging and became a business are both bad, illegal and have the bad conequences
3. It's obvious they want to clamp down on 2, unclear if they want to clamp down on 1, but regardless they've made it clear it's not something Air Canada likes
4. It's not that AC doesn't want to implement certain tools or that their IT is bad, its that they need to balance factors that are beyond their control (like partner IT systems)