Originally Posted by
jd2000
my experience was that web support spoke perfect English and were digging in totally off script — but still unable to help and were the ones who told me to call the operating carrier. But they tried harder than the 1k agent.
i suppose if I call the op carrier and they say “why are you calling us, that’s a UA issue” I’ll have a good excuse to call UA back
You got very lucky - I've been on with web support with the 1K agent still on the line with me and even the UA agent was getting upset and snapped at the web support person a couple times. I had this experience twice and just wrote off trying to work with them. But the answer to call the operating carrier is not correct because none of the *A carriers will take responsibility for this process. The error is embedded in the PNR, there is something the system does not like about the PNR or the ticket status causing it to fail - was this ticket ever reissued? Another option to consider is call the operating carrier and tell them there is a break with the UA system and you need them to revalidate the ticket - that might unstick something and revalidation is less intrusive than reissue.