Originally Posted by
bocastephen
I would just keep calling UA over and over and complaining until you get someone willing to escalate. It’s not a great use of your time but the only option - however don’t let them transfer you to the web help desk, these folks are overseas and across quite a few hair pulling conversations, they actually do not speak English competently, have extreme difficulty comprehending the actual problem, generally work off a script and will not be able to help.
my experience was that web support spoke perfect English and were digging in totally off script — but still unable to help and were the ones who told me to call the operating carrier. But they tried harder than the 1k agent.
i suppose if I call the op carrier and they say “why are you calling us, that’s a UA issue” I’ll have a good excuse to call UA back