Originally Posted by gandrade

There were NO explicit directions on not to buy reseller tickets... they even admitted that, and said that "I should have thought of it myself".
If you've never bought tickets like that before, plus you're in a HUGE RUSH because you think tickets will be gone in seconds (just like coins), then it's impossible to take time and think of what they SHOULD have asked for or WOULD like, instead of just focusing on the actual directions provided.

And I disagree that we should expect losses. I agree it unfortunately does happen (like in this case), but it should not. The ones assuming risk are them, not us. We are hired for a very specific job, with a very specific pay. We are not gambling, they are. There is no reason we should have high risk if we are not part of the high reward.