Originally Posted by
jd2000
I did see that post, but voiding the ticket is not an option unless I don’t understand what that means. I don’t really care whether the self serve web tool works, I care that there’s some way for agents to do it when the tool is broken. But like you said, so far no one cares.
The self serve tool is the only option - United has not provided any tools for agent to search for, or process *A upgrades. This is pretty consistent with most members, they seem to offer up *A upgrades very grudgingly and have no interest in making it easier for consumers to grab these.
Basically you would need to cancel/refund the ticket and start over with a new reservation and new ticket. How did you issue the ticket? This is why using an brick and mortar agent is almost essential for making this process work smoothly, although I've honestly lost too much hair dealing with it.