Originally Posted by
jd2000
I'm consistently getting this error trying to UG a SAS flight. I never got the same name error or any other error, and it's a simple ticket with one passenger. UA has no idea what to do and told me I should call SAS and ask them. I'm assuming they'll have absolutely no idea what I'm talking about and to call United back, but does anyone have any ideas what's going on?
This has been going on for months - the UA system is broken, and no one is willing or interested in fixing it, regardless of how many complaints I filed or who I involved in the discussion including escalating through my sales rep. I think I was able to defeat this error somehow, but I can't remember how - go check the EVA upgrade/*A thread here in the United forum where I posted details of my last adventure dealing with this.
I think it had to do with with voiding the ticket and PNR and starting over from scratch