FlyerTalk Forums - View Single Post - Rant: AA customer relations claims FC meals/snacks are "complimentary conveniences"
Thread: Rant: AA customer relations claims FC meals/snacks are "complimentary conveniences"
View Single Post
Old Oct 5, 2023 | 2:17 pm
  #11  
AlwaysAisle
10 Countries Visited
20 Countries Visited
30 Countries Visited
10 Years on Site
 
Join Date: Feb 2013
Location: Bay Area, peninsula! (SFO)
Programs: AA PtPro (2 MM); Hilton Diamond; Hertz President Cr; DL SkyMiles; UA MileagePlus
Posts: 3,649
Originally Posted by lrdpenn
Sometimes I wonder who writes these customer response templates. AA experiences are so extreme and this leaves negative impressions despite there being a few positives.
I suspect AA corporate lawyers were involved at some point in creating those response templates. They may have graduated with summa cum laude from Ivy league law schools but have no people skills.
AlwaysAisle is offline  
Reply