Originally Posted by
Denguin
Having the same issue for a recently approved upgrade a few days ago. This is mind-numbingly frustrating. I've been back/forth with agents about 4-5 times now, with no progress in sight. My upgrade is still sitting as "ticket not issued", despite being "confirmed", and my previous ticket is still showing as well.
Please update if you are successful. I will likely call them if there's no progress in the next couple of days.
Same here. As the status is confirmed, I am not worrying too much. The service guy (who was actually very friendly) told me that an email will follow about the deduction of miles and until that time I can sit back and relax.