FlyerTalk Forums - View Single Post - The 2023 BA compensation thread: Your guide to Regulation EC261 / UK261

Oct 4, 2023 | 1:27 am

#2033

ermis177

Join Date: Sep 2015

Programs: A3*G,BA Silver

Posts: 2,064

Quote:

Originally Posted by Jeedos

An update from British Airways

I’m afraid your claim for compensation has been refused because British Airways didn’t operate AA6915on 13 September. If you contact American Airline they’ll be able to consider your claim. We'd also like to thank you for your patience while we got back to you about this.

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AA6915 is the BA84 operated codeshare from YVR to LHR.

EC261 places all responsibility on the operating carrier, so is this another attempt by BA to weedle out of their legal responsibilities? Or just more incompetence from their outsourced customer support?

Could be a combination of both! BA is known for rejecting legitimate compensation requests with all sort of excuses. Probably they done the maths and a good percentage of people will not bother with going to court etc. Saying that, they never rejected any of mine so far.