Originally Posted by
eternaltransit
The system does have an issue if you book online, but subsequently call in to make a modification (even if the only way to do that change is by calling) - it will not attract the tier miles bonus automatically. For that, you need to call in and complain to them, then email them, for it to be rectified.
Same experience. Had upgraded both the legs to F and did not get the Skywards+ tier bonus. Called twice and then wrote to them. Finally they actioned the miles after 3 weeks. Was 500 miles short of Plat requirement, but just got the email that I made Platinum.