Originally Posted by
emcampbe
Essentially, they are would rather have cash, and they are able to sell More F seats as opposed to giving them away. That’s why many people on this board say if F is important, buy it. Even as a silver I used to have upgrades on as many 40-50% of my flights. If I get 1-2 upgrades a year these days, that’s a lot.
I understand all that, and UA is within their right to structure upgrade process the way they see fit for their business model.
What they legally can't do, though, is to advertise a process which doesn't exist.
Originally Posted by
jsloan
I can assure you that it does happen in practice. I've gotten many CPUs at the window, as recently as a couple of months ago.
That would mean I am in the wrong. Care to share details?