FlyerTalk Forums - View Single Post - Will Air Canada Cancel a Reservation if I Buy Two Flights?
Old Oct 1, 2023, 11:51 am
  #186  
Adam Smith
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Originally Posted by billdokes
As we won't know who the Jays will play in the wild card until about 7 pm tonight, last week I booked an AP ticket for Bill Jr. to both MSP + TPA for Tuesday, they definitely overlap/conflict but seems to be no issue, as it's been several days and both bookings are still standing.
​​​​​​Bookings don't get cancelled instantly. Based on my extensive research, there is some sort of time period to remedy the duplicate bookings, which appears to be correlated to the length of time until the flights. For instance, a flight 6 months out might give you a week or two to resolve the duplicates. A flight a week out might give you a couple of days. A flight 3 days out might give you a day. (I don't know the exact thresholds, just trying to illustrate the concept).

I understand from talking to res agents/concierges that when Amadeus detects a duplicate booking, it adds a note to the PNR. Something like "Duplicate booking with [PNR ABC123]. Remedy by 3PM Montreal time October 2, 2023 or system will automatically cancel". If you want to increase your confidence level, you could phone in and ask them to check the file for any notes like that.

The note will be added to all bookings deemed to be duplicates, although it will not say which booking will be cancelled. The dupe detector also doesn't always pick these things up right away - 12 hours after booking, there might be no note, and two days later, it might be cancelled. So I don't know whether the dupe detector only runs every 24 hours or something like that.

But, as always, it's worth noting this function is inconsistent. It might flag YYC-YUL-YYC round trips on back-to-back days (perfectly feasible to fly and not in violation of any tariff rule) and then not even notice blatantly conflicting YYC-YUL, YYC-YOW, and YYC-YVR flights on a different date.

As an SE, I have free cancellation up until almost flight time, so I would be disappointed if they arbitrarily canceled one or both of the bookings...same as a revenue ticket booked in Latitude, PY Flex or J Flex.
The dupe detector is indifferent to method of booking - cash, points, flight pass credit, it doesn't matter.
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