I'm not a super complacent customer, in general. Typically, if the property just sends me a comforter, I'm more than happy to tuck it over the mattress and that's good enough for me. At least the PHNY is exceedingly generous in this area, if nothing else. But the Thompson's refusal to even acknowledge and address the problem in NY is a deal breaker. Even the Savannah Thompson at least gave me a comforter.