Originally Posted by
Saladman
Hmmm, I think you’re being slightly unfair to the LHR agents. It’s essentially a public services card, so you can travel on the bus AND rent a library book. Also despite the ‘National’ it’s actually only in Scotland. So there is no reason for London based people to have any knowledge of it, especially if very few people ever use it for ID at an airport. .
1. Scotland is a nation so the NEC only being used there does not invalidate it. Staff may never have seen a Mongolian Passport but that does make it invalid.
2. Until earlier this month no one ever used ID for a BA domestic flight.
If i understand things the whole point of this new procedure is to prevent people travelling on someone else's ticket, or have i got that wrong?
Was this really such an issues?
Would anyone really go to all the trouble the fake an ID for a domestic flight?
If the sole purpose is to prevent swapping, surely simply having the credit card or debit card used for payment would be enough.
Seems like an intern was let loose on the Customer Service Manual