Originally Posted by
Dave Noble
A Finnair upgrade seems to be a queston for the Finnair forum
Given that the Finnair site (
https://www.finnair.com/us-en/bluewi...first--2713096 ) sayd "Upgrades are available only for scheduled flights operated by Finnair and when the original ticket is issued by Finnair." , there wouldn't seem to be entutlement to upgrade.
If it needs AA to process, then I wouldn't expect it to be possible
I think AA just needs to reissue the ticket (assuming that the upgrade actually cleared, as OP said)