Originally Posted by famd

circling back to my own post to mention that I’ve reached out a 5th time to apply the SUA and they confirmed availability and said they were successfully able to apply it but I never received any sort of confirmation change email like I usually get with club access when I was an explorist. I understand it’s common not to receive any sort of confirmation of the SUA upgrade on a points stay reservation, but what’s a good way to confirm? Calling the property directly?

on another side note, I’m really frustrated with the inconsistencies in Hyatt customer service. I don’t think I should have to reach out 5 times to apply a SUA when it’s available. If I didn’t ask this forum, I would have never followed up, so a big thank you to this community.