Originally Posted by
famd
I tried to apply a SUA to a stay which has cash and award rate standard suites available, but was told by three different Hyatt reps that there are no “SUA” suites available. This leads me to believe that some properties designate a certain amount of standard suites for SUA users. My stay is still a few months out, so I was wondering if there was any other way to see whether properties will accept tsu/sua without having to go through the member line?
circling back to my own post to mention that I’ve reached out a 5th time to apply the SUA and they confirmed availability and said they were successfully able to apply it but I never received any sort of confirmation change email like I usually get with club access when I was an explorist. I understand it’s common not to receive any sort of confirmation of the SUA upgrade on a points stay reservation, but what’s a good way to confirm? Calling the property directly?
on another side note, I’m really frustrated with the inconsistencies in Hyatt customer service. I don’t think I should have to reach out 5 times to apply a SUA when it’s available. If I didn’t ask this forum, I would have never followed up, so a big thank you to this community.