I need to respond to my experience and how it all ended. I could not get access to my Delta mile redemption flight on Vietnam. I did the chat with Vietnam Airlines and they could not help me. I then called Delta and they could not choose seats or give me the VN number to access Vietnam Airlines reservation system. I then contacted Delta via email through their help center. Here is the response from Delta:

"Thank you for your prompt response. You will have to call Vietnam Airlines with the confirmation number. ( ######) I am a supervisor here in Corporate Customer Care and I assure you, I have exhausted all possible resources to ensure that I handled your case properly. I know you are disappointed, but I have gone over this experience again and I am sorry we aren’t able to resolve this matter to your satisfaction. We would have much preferred to please you, and I’m sorry. We do appreciate your persistence, but we will have to agree that we cannot find the right solution this time. Any further communication would not be productive, and we will not respond again regarding this incident."

I did not feel comfortable having a reservation with an airline that I cannot access their system or get alerts, etc. I have canceled this flight and went with United airlines where I did not have issues. I am so disappointed that Delta has such limited partners and one of them does not allow access into their system! United requires half the miles for business than Delta. Hmmmm might be time to change??? Just my experience and thoughts