About two weeks ago, I reported that my access to the SS in YVR was limited to three hours during a connection of over three hours and was pushed into the regular International MLL for the rest of the connection.

i am happy to report that AC advised that the agent made a mistake and that I should have had access to the SS for the entirety of my connection.

“Dear Mr. YYJ_SLF,

Thank you for taking the time to write to us. My name is Jeremy and it is my pleasure to clarify this for you.

Kindly note access to the Signature Suite is exempt from the 3 hour rule during a connection. We apologize as it would appear the agent provided you with the incorrect information. We will be sure to follow up with the agents on duty to ensure they are aware of the correct access policy.

Thank you for bringing this to our attention. Take care.

Sincerely,
Jeremy Richards
Executive Centre
Customer Relations”